Shipping Policy

Our goal is to provide you with the greatest transportation options no matter where you live. Every day, we give services to hundreds of consumers worldwide, and we endeavor to provide you with the best possible service.

Order Processing Time

• Processing time is the time between when you place the order and we ship your order.
• Most orders are processed within 48 business hours. Orders on the weekend may take longer.
• Our warehouse operates Monday - Friday during standard business hours. During holidays we make every effort to reduce delays.

 

Shipping Cost & Transit Time

 

Total Delivery Time = Processing Time + Shipping Time ( depending on your location)

 

Shipping Location

• We only ship to the United States.
• P.O. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

*If your country is not listed, you can visit our Where To Buy page to view other purchase channels.

*If you need to buy some accessories, please get in touch with our customer service: contact@walkingpad.com